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WhatsApp UsHome Service
Same Day Visit
Our technicians can visit your location the same day to fix issues.
Request VisitQuick Setup Guides
Modem Setup
- Connect the coax cable to your modem's "Cable In" port
- Connect the power adapter and plug into wall outlet
- Wait 2-3 minutes for all lights to turn solid
- Connect ethernet cable from modem to your device
- Open web browser and test your connection
Need help? Call us for free guided setup assistance.
Wi-Fi Router Setup
- Connect ethernet cable from modem to router's WAN port
- Plug in router power adapter
- Wait 2-3 minutes for router to fully boot up
- Find network name (SSID) and password on router label
- Connect your devices using the network credentials
Pro tip: Place router in central location for best coverage.
Device Connection
- On your device, go to Wi-Fi settings
- Select your network name (SSID)
- Enter the Wi-Fi password from router label
- Wait for connection confirmation
- Test internet by opening a web page
Forgot password? It's printed on your router's label.
Troubleshooting Common Issues
No Internet Connection
Try these steps:
- Check all cable connections are secure
- Unplug modem for 30 seconds, then plug back in
- Wait 2-3 minutes for modem to fully restart
- Restart your router if using Wi-Fi
- Test connection with ethernet cable directly to modem
Still having issues? Call us at 9228130406 for immediate assistance.
Slow Internet Speeds
Optimization tips:
- Run our speed test to check actual speeds
- Close unnecessary applications and browser tabs
- Move closer to your Wi-Fi router
- Restart your modem and router
- Check for background downloads or updates
Speed Test: Visit speedtest.speedwaybroadband.com
Weak Wi-Fi Signal
Improve your coverage:
- Move router to central, elevated location
- Keep router away from walls and metal objects
- Update router firmware to latest version
- Consider a Wi-Fi extender for large homes
- Switch to 5GHz band for less congestion
Need an extender? We offer professional Wi-Fi optimization services.
Forgot Wi-Fi Password
Find your password:
- Check the label on your router (usually on bottom)
- Look for "Password," "Passphrase," or "Key"
- Access router settings at 192.168.1.1 in web browser
- Check saved passwords in your device settings
- Call us to reset to default password
Security tip: Change default password to something memorable but secure.
Frequently Asked Questions
What should I do if my internet goes out?
First, check if there's a service outage in your area on our website. If not, try restarting your modem and router. If the issue persists, call our 24/7 support line at 1-800-SPEEDWAY.
How can I test my internet speed?
Use our official speed test at speedtest.speedwaybroadband.com for the most accurate results. For best results, connect directly to your modem with an ethernet cable and close other applications.
Can I use my own router?
Yes! You can use your own router with our service. Just connect it to our modem via ethernet cable. We provide free technical support for our equipment, but can offer basic guidance for personal routers.
What if I need a technician visit?
If we can't resolve your issue remotely, we'll schedule a free service call. Our certified technicians are available 7 days a week and will diagnose and fix any connection problems.
How do I report a service outage?
Check our outage map at speedwaybroadband.com/outages or call 9228130406. We'll provide estimated restoration times and updates via text or email if you opt in.